Everything customers ask about buying, receiving and activating a Microsoft license key from Artiligen.
Ordering and delivery
How do I receive my license key?
By email, to the address you enter at checkout, automatically within minutes of payment. The email contains the 25-character key, the official Microsoft download link and a link to the activation guide for your product.
My key has not arrived. What should I do?
Check your spam or promotions folder and search for Artiligen. Payments that are flagged for review by the card processor can take up to a few hours. If 30 minutes have passed, contact us with your order number and we will resend it.
Do I need an account to order?
No. Guest checkout is available. Creating an account lets you see your past orders and keys in one place.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay through Stripe, and PayPal. All payments are processed by the payment provider; we never see or store your card number.
Do you ship a physical product?
No. Everything we sell is a digital license key delivered by email. Nothing is mailed, so there are no shipping costs or delays.
Licenses and activation
Are the keys genuine Microsoft keys?
Yes. Every key activates on Microsoft’s own activation servers through the normal Windows or Office activation screen. We do not sell KMS activations, trial keys or keys that need a third-party tool.
Why are your prices lower than Microsoft's?
Microsoft sells licenses through retail, OEM, volume and distributor channels at very different prices. We buy at channel prices and sell only the key, with no box, no packaging and no Microsoft phone support. The product page for each license explains what is included.
Is it a subscription?
No. Every product is a perpetual, one-time-purchase license. There is nothing to renew and the software does not stop working.
How many devices can I use a key on?
One device per key, as stated on each product page. You can reinstall on the same computer as often as you like. For a second computer, buy a second key.
Can I move the license to a new computer later?
It depends on the key type and is stated on each product page. Most keys we sell are tied to the first PC they activate on. If you plan to replace the computer soon, buy the license for the new machine instead.
Where do I download the software?
From Microsoft. Your delivery email contains the official download link for your product. We never distribute modified installers.
What if the key does not activate?
Contact us with the exact error message and a screenshot. Most activation issues are solved by email within a few hours. If a key cannot be activated at all, we replace it or refund you under the 30-day money-back guarantee.
Do you offer activation support?
Yes, by email, free, until your software is activated. The activation guides cover the standard process and the common error codes.
Refunds
What is the refund policy?
If a key cannot be activated and we cannot fix it within a reasonable time, you receive a replacement key or a full refund within 30 days of purchase. Keys that have been successfully activated cannot be refunded, because they cannot be resold. Full details are in the refund policy.
How long does a refund take?
Refunds are issued to the original payment method within 2 business days of approval. Your bank or PayPal may take a further 3 to 10 days to show it.
Still have a question? Contact us and a real person will reply by email.
